Privacy Policy

1. Who We Are

Valencora Group SL
Address: Av Maisonnave 41 Es:1 Pl:03 Pt:01,

03003 Alicante, Spain
VAT: ESB75468900
Email: orders@valencora.com

We are the data controller responsible for handling your personal data.

2. What Data We Collect

We may collect and process the following personal data:

• Name and contact details (such as email and phone number)

• Business information (such as company name, delivery address)

• Any information you provide to us when contacting us by email

We do not collect sensitive personal data or process payments through this website.

3. How We Collect Your Data

We collect your data when:

• You send us an email or fill out a contact form

• You request product or service information

• You interact with our website (minimal analytics may apply)

4. Why We Use Your Data

We use your personal data to:

• Communicate with you about our products and services

• Process and manage orders

• Respond to your inquiries

• Improve our communication and service offerings

We do not send unsolicited marketing emails or share your data for marketing purposes.

5. Legal Basis for Processing

We process your personal data based on:

• Legitimate interests: To run our business and respond to your inquiries

• Contractual necessity: To fulfill orders or service requests

• Legal obligations: To comply with tax and accounting laws

6. Data Sharing

We do not sell or rent your personal data.

We may share data only with trusted service providers (e.g., couriers, IT services) when necessary to fulfill an order or service. All third parties are required to protect your data in accordance with GDPR.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to meet legal or regulatory requirements (e.g., tax and invoicing).

8. Your Rights Under GDPR

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Request data portability

• Withdraw your consent (if processing is based on consent)

To exercise any of these rights, contact us at orders@valencora.com.

9. Cookies

We may use essential and basic analytics cookies to improve the functionality of our website. We do not use cookies for advertising or tracking purposes. For more information, see our Cookie Policy (if applicable).

10. Contact Us

For questions about this policy or to exercise your rights, contact:

Data Controller
Valencora Group SL
Email: orders@valencora.com
Address: Av Maisonnave 41 Es:1 Pl:03 Pt:01,

03003 Alicante